Missing transactions are dispenses that have occurred but are not found on your FMTData web portal. 

This could be caused by the unit not communicating or some parameters on the Transactions page preventing them from displaying.

Check Unit Status

On the Units page, check the Status column.

• If the status is OK, proceed to Step 2.
• If the status is Offline, this means the SmartFill unit is not connected to the Internet. You can view this article for troubleshooting.
• If the status is Power Off, this means the SmartFill unit has been turned off or lost power.

Check Date Range & Search Filter

On the Transactions page, there are a few filters that help users find the transaction they need and hide what is not required. Sometimes, these filters hide the transaction you wish to view if they're not configured correctly.

Ensure the date range includes the period in which the transaction was performed. Click on the date range selector and use either a default range or a custom range. Make the date range as small as possible to prevent issues from occurring when displaying a large number of transactions.

Ensure the search box is clear to prevent spelling errors affecting displayed transactions.

If you have checked all of these and still can't find the transactions you're looking for, please contact support.