Transactions

Missing transactions are dispenses that have occurred but are not found on your FMTData web portal. 

This could be caused by the unit not communicating or some parameters on the Transactions page preventing them from displaying.

Check Unit Status

On the Units page, check the Status column.

• If the status is OK, proceed to Step 2.
• If the status is Offline, this means the SmartFill unit is not connected to the Internet. You can view this article for troubleshooting.
• If the status is Power Off, this means the SmartFill unit has been turned off or lost power.

Check Date Range & Search Filter

On the Transactions page, there are a few filters that help users find the transaction they need and hide what is not required. Sometimes, these filters hide the transaction you wish to view if they're not configured correctly.

Ensure the date range includes the period in which the transaction was performed. Click on the date range selector and use either a default range or a custom range. Make the date range as small as possible to prevent issues from occurring when displaying a large number of transactions.

Ensure the search box is clear to prevent spelling errors affecting displayed transactions.

If you have checked all of these and still can't find the transactions you're looking for, please contact support.

An unauthorised transaction occurs when SmartFill detects flow on the pump but has not authorised any dispense. Unauthorised transactions can be identified by the row on the transaction being greyed out and having no asset/driver information.

A transaction like this may appear under the following circumstances;

• Someone is opening the SmartFill unit and engaging the bypass switch inside the SmartFill.
• Someone activating the pump externally from the SmartFill unit
• Electrical noise/interference affecting the pulse signal inside the SmartFill
• A hardware fault within the flowmeter/pulser setup.
• Fuel backflowing into the flowmeter, causing phantom litres to be counted.

We recommend that you contact our support team to initiate a further investigation. Once a ticket has been raised, our support team will help identify what may be happening at the system and what action must be taken.

TABLE OF CONTENTS

• Configuring Fuel Types for Each Pump
• Setting Individual Pricing for Fuel Types

Configuring Fuel Types for Each Pump

To ensure accurate pricing is applied to each transaction, each SmartFill system must know which fuel type is dispensed from which pump.

If you do not see a Pricing module in your web portal, you can add one by following this article.

Go to your Pricing module and click Set Fuel Types.

Set the prices of each pump on your SmartFill system accordingly. When you are happy with your changes, click Update.

Setting Individual Pricing for Fuel Types

When your Fuel Types have been configured, you can use the Pricing module to set the dispensed fuel price.

Pricing is configured by Cents per Volumetric Unit (Gallon, Litre, etc). 

If you wanted to record $1.79 per Volumetric Unit, you would need to enter 179 into the pricing input.  

Configure the pricing as needed, and press Update to confirm these changes.

SmartFill allows you to export transactions from the website to a CSV/Excel file for third-party applications.

First, make sure that you are logged into your SmartFill web portal and navigate to the Transactions page.

Make sure to configure the date range. By default, FMTData sets the date range to the beginning of the work week to the end.

The following options can be configured;

1. What filetype the report should be downloaded as
2. What columns should appear in the report.
3. The Export Button to download transactions.

Select the Export button in the top right of the web page. This will download your transaction file directly onto your computer.

If your SmartFill unit is offline, you can still download the data manually via USB and upload it to your website.

Before you begin, you will need a USB drive with a capacity of 32GB or less and that is formatted to FAT32. Anything above 32GB and/or formatted differently will not work.