Check Unit Status

You may not be able to find your transactions due to the status of your unit.

On your Units page, you can check the affected unit's Status column, which may explain what the issue could be;

• If the status is OK, proceed to Check Date Range & Search Filter
• If the status is Offline, the SmartFill unit is not connected to the Internet, and won't be able to send any data.
  • You can view this article for troubleshooting, including how to export data manually.
• If the status is Power Off, the SmartFill unit has been turned off or has lost power.

Check Date Range & Search Filter

On the Transactions page, you can filter transactions by Date Range and Search (by keyword). If these filters are not configured correctly, they may hide transaction.

Ensure the date range includes the period in which the transaction was performed. Click on the date range selector and use either a default range or a custom range. Make the date range as small as possible to prevent issues from occurring when displaying a large number of transactions.

Ensure the search box is clear to prevent spelling errors affecting displayed transactions.

If you have checked all these and still can't find the transactions you're looking for, please contact support.