Why do I get an "User Already Exists" Error Message when Inviting another User

Modified on: Tue, 11 Mar, 2025 at 12:29 PM

By Harrison Court

This error message appears when you attempt to invite an email/username that already exists under a different company/web portal. You can not have the same username/email login under two accounts.

There are two solutions;

Utilise a username instead of an email for the user. Recommended option for users who will be accessing several web portals.
Delete the email from the old web portal.

Configuring a Username Instead

You can follow the instructions below to invite another user via username, instead of email.

Log into your web portal as an administrator at https://fmtdata.com/Login
In the top right, you will see a blue square with your first and last companies' initials; click on the square and select Admin.
1. If you do not see Admin as an option, you do not have the appropriate permission to invite a user. Please forward these instructions to your website administrator.
In the top right, click Invite User.
Just below the email input box, select Use username instead.
Enter in the username and password that the customer will be using. The user can change their password once they log into the system.
Once you have configured the user, click Invite and forward over the login details to the user.

Deleting the User from an Older Web Portal

If the person you are inviting would rather have their email moved to the web portal you are attempting to invite them onto, please notify them to send an email from the email they use to log in to support@fmtweb.com requesting the removal of their current FMTData account.