While the system is offline, no data will be lost, and will be uploaded once the system is back online. 

Your system will continue to operate as expected and will not be down during the period it's offline.

Your SmartFill being offline can depend on several factors, which are different on a customer-by-customer basis.

This article covers how to troubleshoot and diagnose the unit being offline.

If you urgently need data from the SmartFill system, follow this article on how to export data via USB.

Remote Troubleshooting

First, the best thing to do is to check your unit page for the status and model number of the unit. Take note of the last character of the model number.

Using the table below, you may be able to diagnose what your potential issue could be.

* 3G has been sunset in most parts of the world. Please check with your telecommunication provider if 3G is still available.

** Required for modules that only support 3G in areas where 3G is no longer available.

For 3G/4G users, check if your SIM Card is still active and has any remaining data. If not, see if recharging your SIM or swapping it for a new one fixes the issue.

For Wi-Fi users, check if any network settings have changed, such as a new password, new SSID, or upgrading from 2.4Ghz to 5Ghz. If so, you may need to change the configuration on SmartFill.

For Ethernet users, check if you can ping the system through your network. If you're using a cellular modem, check if the SIM is active and has no issues.

SmartFill is designed to operate in the planet's most remote areas. As such, it includes provisions for areas where network coverage cannot be obtained.

While offline, SmartFill Gen 3 will hold up to 20,000 transaction records and up to 50,000 vehicle/driver/plant details.

You can also sync to and from the unit and website with a USB drive for simple data transfer without network connectivity.

If you do not see the Accounts option on your module list, you can add the appropriate module by following this article.

Accounts Home Page

The Accounts web page lets you see whether your customer will have a discount, markup, or the balance owed.

The Columns are (from left to right);

• Account Name: The name of the account/company.
• Custom Pricing: Whether a Discount or Markup should be applied to this company.
• Pricing Options: Can be set to Percentage or Cents per Volumetric Unit.
• Discount/Markup: The discount or markup applied to fuel when the transaction ends.
• Account Limit Type: Whether the account is limited by Volume, Price, or not limited.

Account Limits

SmartFill also offers the ability to restrict accounts to only dispense a certain amount of fuel.

• Account Limit: The maximum limit that the account can dispense.
• Balance: The amount that the account has dispensed, which increases per transaction. This cannot be directly changed within the table.

Payments Page

Account Alerts Page